1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of the missing product, using the original method of payment. No compensation will be paid.
2. Delivery Location
All orders are delivered at the Mauritian Chamber of Commerce and Industry (MCCI) Tax Refund Counter at Sir Seewoosagur Ramgoolam (SSR) International Airport Departure, Plaisance, Mauritius.
Please visit the following link to view the airport map for the location of the MCCI counter: <www.godutyfree.mu/help>
We may arrange for special deliveries in the Port Area, Port Louis. Please contact us for any delivery to the Passenger Cruise Terminal or to the custom steps for private yacht or charters.
Any shipments outside of Mauritius are not available at this time.
3. Delivery Time
We will deliver your order to the MCCI Tax Refund Counter, under Customs supervision, at SSR International Airport Departure, Plaisance, Mauritius, twenty-four (24) hours after your purchase but not earlier than five (5) days prior to your scheduled departure flight.
The MCCI Tax Refund Counter is open to service all scheduled flights.
4. Delivery Instructions
After check-in, immigration and security, please proceed to the MCCI Tax Refund Counter with the following documents:
5. Delivery Costs
Delivery is FREE OF CHARGE for any order of and above EURO thirty (€30).
A delivery fee of EURO five (€5) will be charge automatically for any order below EURO thirty (€30).
6. Damaged Items in Transport
We take pride in packing your order to ensure that it arrives in perfect condition. In the remote event that a parcel shows clear signs of damage or leakage at the time of delivery at the MCCI Tax Refund Counter, please do not take possession of the package and contact us immediately at <www.godutyfree.mu/contact-us>.
If you have any questions about the delivery and shipment or your order, please visit our website us at <www.godutyfree.mu/help>.
Returns – Defective Products
We do not accept returns or exchanges.
However, if you received a defective item, please contact us at <www.godutyfree.mu/contact-us> with details and photo of the product and the defect.
If you are entitled to a refund, we will refund the purchase price of the defective product, using the original method of payment, within a reasonable period of time. No compensation will be paid.
We will refund you in Full, using the original method of payment, in the following circumstances:
We will refund you in Part, using the original method of payment, in the following circumstances:
No refunds will be applicable in case of the following:
To cancel your order, you must inform us on <www.godutyfree.mu/contact-us>. You will be entitled to refund as follow, within a reasonable period of time: